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Our wholesale water team maintains reservoirs and water treatment works across the region and thousands of kilometres of water pipes in order to collect, treat, store and deliver billions of litres of reliable, clean drinking water to millions of customers 24 hours a day.

Our wholesale wastewater team maintains hundreds of treatment works and thousands of kilometres of wastewater pipes in order to collect wastewater from homes, businesses and surface water run-off, transport and treat it, and return treated water to protect our natural environment.

Our household retail team deals with new connections, metering and billing for millions of customers as well as helping vulnerable customers with our Priority Services and other assistance schemes.

Did you know?

We are investing £3.9 billion over 2015–20, including £350 million additional investment of outperformance earned over the period.

Our Water Cycle

We clean the residual wastewater to meetstringent environmental consents andreturn it to the natural environment.

Return

Clean

Wholesale wastewater

We collect water from the environment, treat andstore it in reservoirs. We also open our land to the public,providing access to nature.

Treat

Collect

Wholesale water

We maintain thousands of kilometres of pipesthrough which we deliver high quality drinking waterfor customers across our region to use.

Use

Deliver

Wholesale water

We remove wastewater and separatebioresources to generate renewable energy toreduce our carbon footprint and energy costs.

Generate

Remove

Wholesale wastewater

Next

Cleaning and returning wastewater

569

wastewater treatment works

7,000

kilometres of rivers

1,300

kilometres of coastline

Removing wastewater and generating energy

77,000

kilometres of wastewater pipes

190,000

tonnes of sewage sludge every year

37

renewable energy facilities

Collecting and treating water

56,000

hectares of land

165

reservoirs

88

water treatment works

Delivering water to customers

42,000

kilometres of water pipes

1.7 billion

litres of clean water every day

7.2 million

customers served 24 hours a day