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What we do
Our business plan submission for 2020-25
Our business model
How we create value for stakeholders
How we measure our performance
Our performance in 2018/19
Our risk management
Remuneration committee report
Our core values and strategic themes demonstrate the way we operate in order to work towards our vision and deliver our purpose
To provide great service to customers and communities in the North West, creating long-term value for all of our stakeholders.
To be the best UK water and wastewater company.
The best service to customers
At the lowest sustainable cost
In a responsible manner
Customers are at the heart of everything we do, and we aim to provide a great and resilient service at the most efficient cost.
We continually look for new ways to make our services better, safer, faster and cheaper.
We make promises knowingly and keep them, behaving responsibly towards all of our stakeholders.