Our core values and strategic themes demonstrate the way we operate in order to work towards our vision and deliver our purpose

Our
purpose

To provide great service to customers and communities in the North West, creating long-term value for all of our stakeholders.

Our
vision 

To be the best UK water and wastewater company.

Our
strategic themes 

The best service to customers

At the lowest sustainable cost

In a responsible manner

Our
core values 

Customer focus

Customers are at the heart of everything we do, and we aim to provide a great and resilient service at the most efficient cost.

Innovation

We continually look for new ways to make our services better, safer, faster and cheaper.

Integrity

We make promises knowingly and keep them, behaving responsibly towards all of our stakeholders.