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2018/19 highlights
What we do
Our business plan submission for 2020-25
Our business model
How we create value for stakeholders
How we measure our performance
Our performance in 2018/19
Our risk management
Remuneration committee report
Directors' report
We asked over 140,000 customers and stakeholders across our region what matters most to them, and used this feedback to help shape our business plan for 2020–25. These are just a few examples of what they told us and how we responded.
Read more on our corporate site unitedutilities.com
Providing extra support for those in need matters
We’ve introduced payment breaks and pledged to help 250,000 customers out of water poverty
Protecting the environment matters
We’re playing our part in improving the quality of the region’s river and bathing waters
Replacing old pipes matters
We’ve committed to a long-term aim of eliminating lead pipes across the network
Reducing leaks matters
We’ve increased our team of leak detectives across the region – including our team of leak detection sniffer dogs
Reducing internal flooding matters
We’ve pledged to drive down the amount of internal sewer flooding incidents over the next five years
We’ve proposed our largest ever bill reduction of over 10 per cent, reducing average bills in real terms by 2025