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What we do
Our business plan submission for 2020-25
Our business model
How we create value for stakeholders
How we measure our performance
Our performance in 2018/19
Our risk management
Remuneration committee report
We consult and plan for short, medium and long-term horizons
We deliver the outcomes set out in our regulatory contract
We create long-term value for a range of stakeholders
We review and measure our progress
Scroll down to see ourbusiness model in full
We provide essential water and wastewater services to millions of customers every day, and this relies on a variety of key resources. How we manage these is influenced by external drivers and relationships with a variety of stakeholders.
Consultation with customers and other stakeholders forms an integral part of our planning process across the short, medium and long term, and our work delivers a range of long-term benefits for many different stakeholder groups. This value creation feeds back into the continuous cycle of what we do.
Read more about our key resources
and the impact of external drivers
Read more about our planning horizons
Our key resources
What we do is set out in our regulatory contract, which details the price and service package we will deliver in each five-year period split out by price control areas – wholesale water, wholesale wastewater and household retail. The fourth price control, non-household retail, sits within our joint venture, Water Plus.
How we do it is set out in our strategic themes, and everything we do is underpinned by our values and culture, and our governance and risk management. Our pioneering Systems Thinking approach to operating our business is a competitive advantage.
Read more about
what is involved
in the provision
of wholesale and
retail services in
our water cycle
Our purpose is to provide great service to our customers and communities in the North West, creating long-term value for all of our stakeholders.
Our vision is to be the best UK water and wastewater company
Read more about
our strategy, and more about
our competitive advantages.
We review progress on outcomes we have promised to deliver for customers in the regulatory period, and we measure our performance against operational KPIs as well as financial measures.
These outcomes and KPIs fit within the framework of our three strategic themes.
The work we do delivers a wide range of benefits to a variety of stakeholders, creating long-term sustainable value for many people.
Responsible business runs through everything we do, as evidenced by our business principles.
Read more in How we create value for stakeholders
Read more about our approach at unitedutilities.com