Home Site Essentials Site Map Introduction Welcome to our Annual Report 2019 Chairman and Chief Executive Officer's review 2018/19 highlights Operational highlights Financial highlights Strategic report What we do Our water cycle Our work in the North West Our purpose and strategy Our marketplace Our competitive advantages Our economic regulation Our business plan submission for 2020-25 Overview Our key test areas If it matters to you, it matters to us Our business model Overview Key resources and the impact of external drivers Internal drivers How we create value for stakeholders Overview UN sustainable development goals Our planning horizons How we measure our performance Overview Our operational KPIs Our financial KPIs Stakeholder metrics table Our performance in 2018/19 Operational performance Financial performance Our risk management Principal risks and uncertainties Emerging risks and issues Time for a tea break Business insights Governance Board of directors Letter from the Chairman Corporate governance report Nomination committee report Audit committee report Corporate responsibility committee report Remuneration committee report Annual statement from the remuneration committee chair Review of the directors' remuneration policy At a glance summary: executive directors' remuneration Directors' remuneration policy Annual report on remuneration Appendix 1: Executive directors' share plan interests Tax policies and objectives Directors' report Energy and carbon Statutory and other information Statement of directors' responsibilities s172(1) statement Financial statements Independent auditor's report Consolidated income statement Consolidated statement of comprehensive income Consolidated and company statements of financial position Consolidated statement of changes in equity Company statement of changes in equity Consolidated and company statements of cash flows Guide to detailed financial statements disclosures Accounting policies Notes to the financial statements Notes to the financial statements - appendices Five-year summary - unaudited Shareholder information